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Privacy

Data Discovery Solutions Limited trading as ActiveNav and our subsidiaries (the “Company”) is committed to maintaining robust privacy protections for our customers, business partners, and visitors to our website. Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use, and safeguard the information you provide to us and to assist you in making informed decisions about our products and services.

For the purpose of this Agreement, “Site” refers to our Company’s website, which can be accessed at www.activenav.com

INFORMATION WE COLLECT

We use Personal Information for legitimate business purposes only. We do not sell, exchange, transfer or give your Personal Information to any company outside the ActiveNav group or trusted third-party service providers without your explicit consent, other than for the express purposes of offering products or services or delivering the purchased product or service requested, or as otherwise explicitly set forth herein.

We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as general information, referring/exit pages and URLs, preferences you submit and preferences that are generated based on the data you submit and the number of clicks. For downloads, like webinars, we collect individually identifiable information, namely information that identifies an individual or may, with reasonable effort, identify an individual (“Personal Information”); this includes information such as your name, email, company name, title, phone number and country. The information collected online may be completed with information you provide to us through other services and sources such as trade shows or seminars, as well as other data collection methods.

We do not require that customers, partners, or other visitors to our site provide us with Personal Information and you may visit our site anonymously. In this case, we do not collect Personal Information when you visit our site unless you choose to provide it to us (except for certain IP analysis, conducted by HubSpot – see a link to their privacy policy below). The decision to provide Personal Information is voluntary and you may withdraw your consent at any time by contacting us at privacy@activenav.com

We track information using cookies and other tracking technologies (e.g., web beacons and pixel tags). Cookies are sent to a user’s browser from our servers. Sending a cookie enables us to re-target ads. A cookie is a small text file sent from a website and stored on the user’s computer by the user’s web browser. They keep a record of your preferences making your subsequent visits to the site more efficient. Cookies may store a variety of information, including the number of times that you access a site, registration information, and the number of times that you view a particular page or other items on a site. Most browsers are designed to accept cookies – however – you may block this. See your web browser(s) help files for details about how to block cookies.

The collected information is also used to perform research, technical diagnostics, and analytics with regards to the website.

We use Personal Information only to the extent required and while maintaining your right to privacy. Requests to delete Personal Information are subject to any applicable legal and ethical reporting or document retention obligations. To access and/or correct information, you can notify us via privacy@activenav.com. Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity
  • Debug to identify and repair errors that impair existing intended functionality
  • Comply with the California Electronic Communications Privacy Act
  • Comply with an existing legal obligation; or
  • Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information

In most cases, we will not receive information our vendors collect but receive the analysis or results that we request; the sole holders of the collected information are third parties. Below you can find the links to the privacy policies of the third parties we currently use on our site.

https://www.drift.com/privacy-policy/

https://legal.hubspot.com/privacy-policy

https://www.salesforce.com/company/privacy/

https://salesloft.com/privacy-policies/

https://zoom.us/privacy-and-legal

https://pantheon.pactsafe.io/legal.html#contract-r1gwog2ui

https://www.zendesk.com/company/customers-partners/privacy-policy/

We also use social buttons provided by services like Twitter, Google+, LinkedIn, and Facebook; your use of these third-party services is entirely optional. We are not responsible for the privacy policies and/or practices of these third-party services, and you are responsible for reading and understanding those third-party services’ privacy policies.

HOW WE USE AND SHARE INFORMATION:

ActiveNav operates globally; we store and process Personal Information in the United States or any other country in which we or our affiliates, subsidiaries, or service providers maintain facilities. Data protection laws and regulations may not be as comprehensive as those in the European Union. In these instances, we will take steps to ensure that a similar level of protection is given to your Personal Information. You hereby consent to the transfer of your Personal Information to countries outside the European Union.

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors who are performing services for the Company, such as the providers of our marketing email communications. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.

In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to contact users in response to questions, solicit feedback, provide technical support, and inform users about promotional offers.

We may share Personal Information with outside parties if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable governmental request; to enforce applicable Terms of Service, including investigation of potential violations; address fraud, security, or technical concerns; or to protect against harm to the rights, property, or safety of our users or the public as required or permitted by law.

In general, we use Non-Personal Information to help us improve and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers, and other third parties at our discretion.

In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt-out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used.

At any time, you may request to view, change, and update your Personal Information by emailing us at privacy@activenav.com. You can also request that we cease processing, correct errors or that erase your Personal Information by emailing us at privacy@activenav.com

Unless you instruct us otherwise, we retain the information we collect for as long as needed to provide our services and to comply with our legal obligations, resolve disputes and enforce our agreements.

At any time and at our own discretion, we may rectify, replenish, or remove incomplete or inaccurate information.

HOW WE PROTECT INFORMATION:

We are committed to using our reasonable efforts, in accordance with industry best practices, to ensure the security, confidentially, and integrity of the Personal Information you choose to share with us. Access to your Personal Information is based on the “least to know” concept together with role-based access control systems, ensuring only authorized users have access to Personal Information. To protect the privacy of any Personal Information you may have provided, we use data hosts who implement industry best practice security measures. Although we take steps to safeguard such information, we cannot be responsible for the acts of those who gain unauthorized access, and we make representations and extend no warranty of any kind, express or implied.

OPT-OUT OF DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES:

In connection with any Personal Information we may disclose to a third party for a business purpose, you have the right to know:

The categories of personal information that we disclosed about you for a business purpose.

You have the right under the California Consumer Privacy Act of 2018 (CCPA) and certain other privacy and data protection laws, as applicable, to opt-out of the disclosure of your personal information. If you exercise your right to opt-out of the disclosure of your personal information, we will refrain from disclosing your personal information, unless you subsequently provide express authorization for the disclosure of your personal information. To opt-out of the disclosure of your personal information, email privacy@activenav.com

MINORS:

The Site is not directed to anyone under the age of 18. The Site does not knowingly collect or solicit information from anyone under the age of 18. If we learn that we have gathered Personal Information from anyone under the age of 18, without the consent of a parent or guardian, we will delete that information as soon as possible. If you believe we have collected such information, please contact us at privacy@activenav.com.

WHAT ARE YOUR DATA PROTECTION RIGHTS?

Our Company would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete.

The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:  privacy@activenav.com

Call us at:  +1 571-375-2780

Or write to us at ActiveNav, 11720 Plaza America Drive, Suite 150, Reston, VA 20190 USA

RIGHT TO CONTACT A DATA PROTECTION AUTHORITY:

Please contact us if you have a concern about how we collect and use information. If you prefer, you also have the right to contact your local Data Protection Authority. Contact details for Data Protection Authorities in the EU are available at ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

CHANGES TO OUR PRIVACY POLICY:

The Company reserves the right to change this policy and our Terms of Service at any time. We will notify you of significant changes to our Privacy Policy by placing a prominent notice on our Site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately.

CONTACT US:

If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to privacy@activenav.com

Last Updated:  27 August 2020